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Welcome to Pickawall DIY Wallpaper & Murals Australia

Pickawall-logo, Custom Wallpaper. Removable wallpaper. Wallpaper & Murals. Pickawall

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FAQ's

General Questions

What is Pickawall?

Pickawall takes DIY decorating to a whole new level.  Our website allows you to create your own custom wallpaper and murals to suit your room and exact wall size. We are Australia's largest custom wallpaper company. 

Our modern self-adhesive, removable wallpaper is like no other product on the market and is manufactured exclusively for Pickawall. The easy peel on, peel off application allows you to transform your walls without stress with a simple step-by-step installation guide.

Pickawall’s unique wallpaper is opaque and removes the need to prep your walls prior to installation. Most importantly, Pickawall wallpaper is printed using child safe inks which are odourless, non-toxic and safe for your family & environment. 

Made a mistake? Changed your mind? Want to reposition the image elsewhere or change your decor according to the seasons? Thanks to Pickawall’s special self-adhesive backing you can easily remove and re-apply your image time and time again. No wall preparation required. No glues. No bubbles. No fuss. Easy DIY install. Peel and stick! 

 Click here to Get a Sample of our unique wallpaper.

How much does Pickawall $$$?

Pickawall is only $79 per square metre. Inclusive of GST (where applicable).

Our minimum order is 1 square metres. Posters and stickers are available.  

Pickawall provides the largest collection of professional library images for you to choose from or upload your own image without any additional charges. We offer a 'Live Pricing*' feature on your custom sizing, which means we customise your pricing to suit your order. No wastage & No surprises.

ALL orders over $500 are shipped FREE!

The prices of products, delivery and other charges shown are in Australian dollars ($AUD), or American dollars ($USD), or British Pound Sterling (£GBP) or Euro (€EUR) based on your geographical location and includes GST, where GST is applicable at check-out. Shipping is a flat rate of $35 for orders under $500 purchased through our .com.au website. 

What is your delivery time?

Pickawall is a true web to print business. As soon as your order has been completed your wallpaper is ready for printing. Our Melbourne team work 5 days a week and most orders will be printed and despatched within 7-10 business days! 

Express printing is available for those last minute orders, this is a 7 day turnaround for an extra charge of $90. 

Note: If you have requested a design brief with text or logo’s etc, or there are quality issues with your image, we will be in touch and this may add an extra day or two to your delivery time. 

Is Pickawall an Australian business?

We are proudly 100% Australian owned and operated. Our directors are industry specialists with over 14 years experience and are the leaders in large format printing in the Asia-Pacific region. 

Our expertise and passion in printing on all types of substrates over many years has helped us deliver the finest self-adhesive removable wallpaper product on the market today.

Click Here to Get a Sample.

What can I put on my Pickawall?

We have the World’s biggest image libraries as our partners and offer you the largest online collection of professional library images & designs from which to choose. We also give you the option to use your own unique design or photo using our easy ‘Upload Your Own Image’ function. Our studio team can also edit images or help you create you perfect image for a minimal studio fee*.

*This is based on a minimum charge of $120 for 1 hour of studio time, ($60 per 30 mins from there on)

What does child safe mean?

Your Pickawall is printed using the latest in safe ink technology.  Our special latex printer uses water based inks that are odourless and non-toxic. Not only is our material safe for your child it's safe for the environment too.  Pickawall is BPA and PVC free. 

Does the wallpaper smell?

No! Our latex inks are odourless. They're kid safe & non-toxic. No nasty ink smells. 

What is Pickawall made from?

Our wallpaper has been exclusively manufactured for Pickawall and has a lovely canvas-like texture. Our wallpaper is a woven polyester fabric, which allows the wallpaper to breathe (so air bubbles don't get trapped under the wallpaper). Not only that, Pickawall’s removable wallpaper is opaque, washable & durable, it will not rip or tear. It can be easily removed and reinstalled if necessary with no residue left on smooth surfaces and no damage to the wallpaper. 

*Our wallpaper is also fire retardant for commercial installations and is available on request by emailing sales@pickawall.com   

What sizes do you print?

Our minimum order is to the value of 2 square metres, but we can print to any size.  Our customised wall sizing feature allows you to enter the exact dimensions of your wall. 

Large wall sizes are limited to a maximum of 30sqm to protect the integrity of the image quality. If you have a larger wallpaper order please upload your image to us at sales@pickawall.com and we will customise your order.

All orders are divided into panel widths for easy installation, unless ordered as a poster sizing and the request is for 1 x piece. All walls have an extra 20mm added to the bottom and the right hand side incase your wall area is not perfectly square. 

Generally the overall width of the wall is split evenly into panels, approximately 650-700mm widths, our only stock restriction is 1450mm wide in one piece, whichever orientation is more appropriate for 1 x panel. The widest we recommend to print, without a professional install is generally 1000mm (1 metre) wide, you will need a second person to assist with this width. 

 

What Guarantees, Refund Policies or Insurance do you offer?

Pickawall offers a 2 year guarantee on our wallpaper against fading and adhesion issues. Refunds are only issued if the wallpaper is returned to us and there is a printing, manufacturing issue which can not be resolved.

Refunds will only be considered if there is no forcible resolution within 30 days of purchase. Please note if the wall surface is not suitable (please see T&C's) this is not grounds for a refund.

We do offer a one panel free reprint if there has been any issues during installation even at your own error, however we can not guarentee colour match as inks and maintenance are performed on the machine regularly. 

Can I use my own photo or digital design?

We encourage you to design your own wallpaper by uploading your personal high resolution images and designs.

Simply click the 'Upload Your Own Image' button and follow the prompts. The largest file size and resolution is required for printing, we will advise if there are quality issues. If the file is very large you can use our FTP service or send to directly to us through a dropbox link, our FTP or email. 

Copyright Notice: You agree when uploading your ‘Own Image’ that under Pickawall’s Terms & Conditions you agree to have copyright (ownership) or enhanced image licence rights over that image and take responsibility for its use. Pickawall reserves the right to cancel and refund any order that it feels is in breach of these conditions without notice.

Why can't I get the whole image to fit my size wall?

You can't put a round peg in a square hole and you can't turn a portrait image into a panoramic, so sometimes you will need to sacrifice some of the image or possibly choose another image that works better for the size of your wall. 

We have developed specialty software that allows you to fully customise your Pickawall to suit your wall size and environment. Use our 'Create Art' screen to scale or rotate your image within your nominated wall size. 

What about copyright & watermarks?

The 'Pickawall'  watermark has been placed on all images on our website to protect our photographers and is removed for printing.  

Pickawall Pty Ltd acknowledges and respects copyright and royalty payments are made on all image sales in our image library.  

I'm having trouble with our website?

If you are using older versions of Internet Explorer (before version 9.0), you will experience problems loading images into the ‘Create Art’ screen. Pickawall uses the latest HTML 5 platform and highly recommends you use web browsers such as Chrome or Mozilla Firefox to have a great user experience. 

Your web browser settings must also have cookies 'enabled' to use our functionality to create your wallpaper mural. Cookies allow us to improve the function of customising your Pickawall. We also use cookies for fraud prevention.

Do you share my uploaded photos?

No! Your uploaded images are not shown on our website or shared with any 3rd party.

How do I know if my own image is high enough resolution?

Large format printing requires high-resolution images. Our website will warn you with a ‘Low Resolution’ message should the image quality not repoduce to the size of your wall. Our service team will also check your order prior to print and will contact you should the print quality not meet our standards. 

Note: If our system won’t upload your image, it's because the resolution is below our 1MB minimum size requirement. 

The largest file size is best. We print at a minimum of 100DPI/PPI. Most files are supplied at 300DPI/PPI. 

Can I use an image taken by my camera phone?

Generally no, however this will depend on your smart phone. Make sure you select the high definition feature on your phone. iPhone users should select the HDR option.

How do I create a collage?

We recommend using one of the many photo editing software packages on your PC or Mac (Adobe Photoshop etc). Once you have created your collage artwork, simply click the 'Upload Image' function. Remember to use high-resolution images, especially for the larger size orders.

Our studio can design this for you for a charge. The pricing starts from $120 for first hour, and $60 per 30 mins after that. We quote for collages based on wall size and number of images and complexity of design. We do require a full brief, the more detail the quicker we can produce your unique collage. 

You don't have the image I'm looking for?

With access to over 80million high resolution images, hopefully we can help you find it.  Please search our library partner websites: www.gettyimages.com or www.alamy.com.

To add an image from one of these libraries to our website, simple click on our 'Contact' link and enter the image #ID number and click 'Submit'. The image will be loaded as soon as possible to our website without charge. Please note: some images may not be available due to restrictions imposed by the photographer. 

Can I add text, a logo or make a design request to an image?

We offer a fully customised service on all orders. Simply email sales@pickawall.com with your requirements and brief.

We will provide a quote and supply you with a PDF proof prior to print.

Can I get a colour image in Black & White?

The Pickawall website offers functionality that allows you to edit any image to fit your wall perfectly. You can ‘Crop’, ‘Rotate’ and change your image to ‘Black & White’ or ‘Sepia’ before you place an order.

What if my wall isn't exactly square?

Simply measure the wall area you wish to cover by its width & height. Do not include skirting areas or allow for excess print. Our system automatically includes a 20mm bleed on the base of every panel and at the end of the last panel to cater for your walls not being exactly square.

Can I Pickawall my ceiling?

Our wallpaper will adhere to all smooth surfaces including ceilings. Please take care when installing wallpaper in areas where ladders are required.

Can Pickawall be used as a splashback or in a Bathroom?

Simply install behind glass if you are building or renovating your kitchen splashback.

If you are planning to install Pickawall in your bathroom, we recommend you print using UV inks. UV does have a paint smell which will dissipate, however this print application will not retain moisture and is easier to clean. Simply reply to your order confirmation with "Please print on UV", email sales@pickawall.com.

The price for UV is $90 per square metre. 

Will my wallpaper stretch or shrink?

Pickawall will withstand dramatic temperature variations without affecting its integrity. When repositioning a panel we recommend you peel off the wallpaper slowly to avoid unnecessary stress on the substrate. 

Do you ship overseas?

Yes we ship world wide! The cost of freight will automatically be calculated for you and highlighted at checkout. We use either Australia Post, DHL, UPS and FEDEX freight services, Star Track and Royale Couriers. 

ALL orders over $500 will be shipped FREE Australia wide!

All orders under $500 incur a flat rate of $35. 

Is there any Import Duty payable on my overseas order?

Your consignment description is marked ‘Large Format Photo’ and is unlikely to attract any Custom, Import & Brokerage Fees in most countries. However Pickawall has no control over country import charges and, in the unlikely event that fees or duties are imposed on your order, the payment of these remains the responsibility of the customer.

Can I track my order?

Yes! Once your order has been dispatched your tracking #ID will be emailed to you. 

Can you send me a sample of your wallpaper?

Yes. Please click on this link www.pickawall.com/get-sample

Why can’t I upload my own image?

The resolution of your image is too low to meet our minimum printing requirements or we don’t accept the file format you’re attempting to upload. 

The image I selected is no longer available. Why is this?

This is a very, very rare event and unfortunately outside of Pickawall’s control. If this occurred to you today then it’s probably not the best day to buy a lotto ticket. If the image is no longer available this is because the owner of that particular image has sold the exclusive rights to a 3rd party after we uploaded it to our website, therefore overriding our agreement to use that image. If you can’t find an alternative image you will receive a full refund without delay.

What does 'My Favourites' mean?

'My Favourites' is your personal photo collection that allows you to drag & drop images onto the 'Create Art' screen. Simply drag images onto the blank canvas to customise and compare your wallpaper selections. We suggest you create an account so your images will remain in your favourites for future visits.

Can I talk with someone directly about my order or design brief?

Call us on 1300 567 877 or email sales@pickawall.com 

Installation, Removal & Maintenance

How easy is the Installation & Removal process?

Pickawall was developed as a super easy DIY product. Installation is a simple peel on, peel off. Our wallpaper is also very forgiving so if you make a mistake you can reposition and start over without damaging your wallpaper. We recommend to use your hand, firming pressing onto the wall surface, dont be afraid to apply a lot of pressure to allow Pickawall to settle onto the wall. Pickawall adheres directly onto all smooth, clean surfaces*

*Pickawall DOES NOT adhere to a rendered wall, porous surfaces(rough) or Teflon coated paint walls - nothing adheres to Teflon unfortuneately!

You will receive an easy to follow and personalised instruction sheet with your order. We also recommend you watch our installation video – click here.

Minimal wall preparation is required/recommended: the smooth surface needs to be cleaned, little to no dust (if it is a building site please ensure walls are wiped clean as best possible). Freshly painted walls need to be left to settle for a recommended 5 days before applying Pickawall to ensure the paint has settled into the wall and no paint damage will occur. Teflon coated painted walls will need to be repainted before Pickawall can be applied. Pickawall does not adhere to Teflon paint. 

***Plaster over a brick wall is classified as a rendered brick wall. We would need to supply a larger panel piece to test this

Note: In the unlikely event you damage a panel during installation no matter how, we will reprint 1 x panel at no charge, without question (see our guarantee answers). BUT we can not guarentee a colour match on a reprint panel as inks and regular maintenance are performed on our printers. It will generally be a close match but not exact. 

Do you offer an installation service?

Please email sales@pickawall.com for a free no-obligation installation quote, prices will vary dependant on location. We do highlight the fact Pickawall is a DIY installation product and a professional is certainly not required!

What surfaces will Pickawall adhere too?

Pickawall's self-adhesive backing sticks to most smooth wall surfaces. Plasterboard painted wall, timber/mdf/plywood (requires an undercoat of paint as a minimum), glass, tile and smooth concrete walls are perfect for Pickawall.

If your wall is porous (brick wall, etc) Pickawall will not adhere as the porous surface comprimises the adhesion and generally needs a smooth render, or a sealent finish, this is all to be trialled before purchase as each wall as different. If you are unsure about your wall surface we suggest you order a sample to test the adhesion quality or contact us to query your surface. 

What mess will be left behind when I remove the wallpaper?

No residue or sticky walls will be left behind after removal. 

Please ensure you slowly peel back the wallpaper from the wall, as ripping may cause brittle or freshly painted walls to flake.

If you have recently painted your wall please ensure you give it ample time to cure before applying your wallpaper.

Can Pickawall be re-applied?

Our special wallpaper can be removed and re-applied to your walls over and over again. The adhesive properties of our wallpaper remain constant and offer continued easy installation and removal.

We recommend keeping the original packaging that your wallpaper comes attached to for transportation or storage at a later date.

How many panels can I expect my wallpaper to have?

This depends on the size of your wall.

Our drop panels generally run at approximately 700mm widths but will be adjusted to ensure you receive equal sized panels.

Your Pickawall order will arrive with an image proof of your customised wallpaper showing exactly how your wallpaper panels have been printed, with each wallpaper panel numbered for your convenience.

What about bubbles?

Pickawall's unique removable substate is made from a fabric material. This allows the wallpaper to breathe and bubbles will simply dissappear by rubbing your hand over the effected area. In the event a bubble returns, simply lift the wallpaper panel off the wall and allow to resettle, smoothing it down. 

How do I store my wallpaper once I’ve removed it?

You can easily store your wallpaper by simply placing it back on the original backing paper and evenly rolling up your images backwards without creasing. Place in a suitable box and store flat in a dry location.

How do I look after and maintain my wallpaper?

If you need to clean your wallpaper, lightly wipe down with a warm soapy (dishwashing detergent) damp cloth or sponge. Avoid chemicals, abrasive materials and pressured concentrated scrubbing.